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SDS
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« Reply #15 on: September 29, 2010, 19:11:56 » |
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YES I KNOW THAT
Ouch. Just got the error "No inventory found with Retail Service ID GW1176 on 19/12/2010" for both the up and down sleepers. So looks like not available. |
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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Ollie
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« Reply #16 on: September 29, 2010, 21:11:10 » |
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Hence bookings currently available to the 8th December - so pointless trying at the moment innit  |
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Mookiemoo
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« Reply #17 on: September 29, 2010, 21:23:16 » |
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Hence bookings currently available to the 8th December - so pointless trying at the moment innit Aye - but since I don't have any faith in people who update websites etc etc And I would not have bothered if you could not get 75% through the process only to have it bomb out then Say nowt available - ok But let you get to contact information THEN bomb out..... |
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Chris from Nailsea
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« Reply #18 on: September 29, 2010, 21:39:49 » |
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Think I might find a friendly local manned station and try there
If you happen to find one, please do let me know.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Mookiemoo
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« Reply #20 on: September 29, 2010, 22:09:09 » |
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Think I might find a friendly local manned station and try there
If you happen to find one, please do let me know. woman in yatton at 12:15 today was really helpful - she couldnt work out what was going on either so phoned bristol then swindon and eventually we concluded its not open yet but the web booking thing is half updated but not fully. |
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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JayMac
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« Reply #21 on: October 03, 2010, 00:15:29 » |
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Phoned FGW▸ Customer Services about this issue today. Was told that the reason for the booking horizon not moving forward was because of Network Rail not 'releasing' the trains.  Asked for more details as to what this meant, but the advisor suggested I contact Network Rail on Monday! |
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« Last Edit: October 03, 2010, 00:26:06 by bignosemac »
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Mookiemoo
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« Reply #22 on: October 03, 2010, 00:38:57 » |
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Phoned FGW▸ Customer Services about this issue today. Was told that the reason for the booking horizon not moving forward was because of Network Rail not 'releasing' the trains. Asked for more details as to what this meant, but the advisor suggested I contact Network Rail on Monday! Thanks getting very frustrated right now but at least I'm not being dim over the window |
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Ollie
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« Reply #23 on: October 03, 2010, 00:53:05 » |
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Have spoken to Fares team who tell me issues with the system to release advance - but they hope to catch up next week.
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JayMac
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« Reply #24 on: October 03, 2010, 01:02:55 » |
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Thanks Ollie.
Whilst not costing me anything to 'phone FGW▸ CS, it is annoying when I'm fobbed off with a daft excuse. I can understand there being issues with Advance reservations if there was engineering works before Christmas, but the minimum 12 week deadline for Network Rail advising TOCs▸ and FOCs▸ of possessions affecting train running has passed and there are no major possessions in FGW land prior to Christmas. So to blame Network Rail for not 'releasing' the trains appears to me as though I was being fobbed off with an excuse that many would take at face value.
At the time I called I didn't press the matter as, being a Saturday, it was unlikely that CS could contact Swindon for an accurate reason.
Is it beyond the remit of CS staff to just say, "I don't know, but I'll find out and someone will get back to you", rather than make something up?
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Ollie
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« Reply #25 on: October 03, 2010, 01:26:27 » |
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At a guess I would say it was a guess that it was down to awaiting confirmation from NR» . As there hasn't been any brief given to staff about the cause for the delay in releasing dates.
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old original
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« Reply #26 on: October 03, 2010, 08:46:14 » |
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Perhaps it's because there's a timetable change that weekend (11th/12th Dec) that holding things up
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8 Billion people on a wet rock - of course we're not happy
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eightf48544
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« Reply #27 on: October 03, 2010, 12:02:39 » |
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Also there have been reports in the railway press about problems with the timetabling software and TOCs▸ having to make numerous corrections because of faults in NR» software, which means the 12 week deadlline is being missed.
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JayMac
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« Reply #28 on: October 03, 2010, 12:16:54 » |
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Don't buy that. Every other Inter-City TOC▸ is booking up until at least the 23rd December, whilst FGW▸ has, as of today, only moved on until the 11th.
It seems there is some sort of problem as the booking horizon date has disappeared from FGW's homepage. Just be nice if FGW told punters what the problem is.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Mookiemoo
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« Reply #29 on: October 03, 2010, 16:05:06 » |
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Thanks all who have looked into this/tried to help
I'm not normally this stressy but if I don't get into heathrow by 0800 on the 20th I'll be having a tv dinner for one on my own for my Xmas lunch and after the year I've had, that's the last thing i want.
I know I can stay in a hotel near heathrow if need be but ....... Guess I'll just have to be patient (not my strong point). It's just I put the 12 week point in my diary for a reason.....
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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