Getting refunds for advance tickets where the journey went a bit wrong

Glovidge

Sr. Member

Posts: 122

Getting refunds for advance tickets where the journey went a bit wrong

« on: February 07, 2011, 15:04:45 »

Am I unable to claim a refund on an advance ticket where the journey took 2 hours longer than the stipulated journey or am I entitled to some recompense?


	Logged

inspector_blakey

Hero Member

Posts: 3574

Re: Getting refunds for advance tickets where the journey went a bit wrong

« Reply #1 on: February 07, 2011, 15:52:18 »

Assuming the journey was with FGW^▸ , you're entitled to a full refund of the fare as travel vouchers, as long as the delay was "within the control of the railway industry" (so not including things like weather, trespass, suicides etc). Although advance tickets aren't refundable (so you won't get your cash back once you've bought them if you decide not to use them) your entitlement to delay compensation is the same as for any other ticket type.

Again, assuming it was FGW then you need to post your tickets either with a FGW complaint form or a covering letter detailing what happened to:

Customer Services Team
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ

Goes without saying, but keep a copy of the tickets just in case something goes astray in the post.


	Logged

Brucey

Global Moderator
Hero Member

Posts: 2260

Re: Getting refunds for advance tickets where the journey went a bit wrong

« Reply #2 on: February 07, 2011, 17:06:07 »

Quote from: inspector_blakey on February 07, 2011, 15:52:18

FGW^▸ complaint form or a covering letter

Delay compensation form can also be printed from the FGW website: http://www.firstgreatwestern.co.uk/Documents/Custom/Compensation%20for%20Delays%20-%20April%202006%20313451.00.pdf

Also well worth bookmarking this link for future use Cheesy


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »