Magnetic stripe on ticket bought on train

[whole diary]

[6 OF 2 redundant adjunct of unimatrix 01]

Ollie even with annual seasons? How is the database updated?

[Ollie]

Whoever deals with the paperwork should be notifying the appropriate TOC^▸ (Train Operating Company).

Will find the entry in "The Manual" for you.

Edited to add:

Replacement for damaged or ^Encoding Failure^

If a valid weekly or period Season Ticket/Travelcard is damaged, or can^t be read easily, or no longer opens automatic gates, it can be replaced free of charge (using appropriate ^Replacement Ticket^ stock) at any National Rail station ticket office on the route or in the zone/s that it is valid for. If the ticket is unreadable, refer the customer to the issuing office of the ticket, who may issue a replacement if the details of the ticket sale can be verified or the customer^s records can be checked.

All tickets issued by Transport for London stations (formerly London Underground, London Buses, Docklands Light Railway and London Tramlink) may only be replaced at their respective stations and offices.

In case of other than weekly Season Tickets/Travelcards, the record at the original issuing station/telesales retailer must be updated to record that a replacement has been issued. The office issuing the replacement should complete the form ^Advice of Replacement of Damaged/Encoding Failed Season Tickets^ RSP 25805/31 (or the equivalent Train Company/third party retailer authorised document):

Send top copy to the station that originally issued the Season Ticket;

Retain the second and third copies.

A Season Ticket/Travelcard/Annual Gold Card may be replaced whenever necessary, without limit on the number of occasions.

Specially printed tickets bear the overprint ^Replacement^ on the lower part.

[BerkshireBugsy]

Now that the loos on p4 are no more I often use the ones on the main concourse when changing from p1 to p4a/b around 615 in the morning. Although I would be happy to do so I have never been asked to run my ticket through the machine before asking the member of staff on the ticket barrier to let me through

On a slightly different but related note yesterday (Wednesday) I saw RPI^▸ (Revenue Protection Inspector (or Retail Price Index, depending on the context)) and BROWN taking someone to task for not having the correct ticket on arrival at reading. Good for them </soapbox>

[BerkshireBugsy]

s an experiment this morning (at reading main) I asked for the ticket to be replaced because of the stripe and although the assistant (on the main concourse ticket desks) wasn't familiar with the process with the aid of a collegue it was done in less than 3 minutes so q result and Ta to everyone here

[thetrout]

Thanks Ollie

Glad it's all sorted, BerkshireBugsy!

Just on vacman's point there, whenever I have put my ticket through a barrier and the bl**dy thing comes up with "Seek Assistance" and refuses to co-operate, it always fills me with dread when I literally have to "Seek Assistance" as it makes me feel like i've done something wrong!!

[BerkshireBugsy]

Just on vacman's point there, whenever I have put my ticket through a barrier and the bl**dy thing comes up with "Seek Assistance" and refuses to co-operate, it always fills me with dread when I literally have to "Seek Assistance" as it makes me feel like i've done something wrong!!

It wasn't such a big deal to me but, particulary at Reigate, there is such a crowd leaving the service and trying to get through the barries at the same time I don't like holding other people up. Commuters in the South East aren't always known for their patience!

[Surrey 455]

You can get it replaced by any National Rail ticket office on the route the season ticket covers, it doesn't need to be the same company that issued the ticket. (However if it is not clear what the ticket is actually for you will need to go to same company as they will be the ones with a record)

I had this problem last year. I had an annual all zones London travelcard bought at FGW^▸ (First Great Western) Paddington. Half way through the year I moved house and found myself using SWT^▸ (South West Trains) to get to work on the existing ticket. When the stripe failed as they always do (only once or twice  have I got through the year with the original ticket) I took it to SWT Waterloo who refused to replace it so I had to make a special journey to Paddington to do so. Similarly this years ticket bought at Waterloo failed in the Summer and my local SWT station refused to replace it saying it had to be done at Waterloo. I eventually got it done at Guildford which isn't even on the route of my ticket. I just happened to be there and there was no queue and the ticket staff were more obliging.

[Ollie]

Paddington shouldn't have refused it, no grounds too unless it wasn't clear what the ticket was actually for.

Hopefully it wasn't a case of not wanting to do it just because have to manually create a record of the ticket in the system which can sometimes take a few mins.

Sorry that happened.

[Surrey 455]

No, Paddington did replace it. It was SWT^▸ (South West Trains) who didn't want to.

[Ollie]

No, Paddington did replace it. It was SWT^▸ (South West Trains) who didn't want to.

Ah sorry I misread

Waterloo should have done it. No reason not to.