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Great Western Coffee Shop > Journey by Journey > North Downs Line > credit where credit is due
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Author Topic: credit where credit is due  (Read 5336 times)
BerkshireBugsy
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« on: December 06, 2011, 17:51:37 »
Suffice to say I have had better months commuting but on my journey home (1618 reigate to reading) came across the most helpful TM‡(resolve) I have met in years of travelling by train.

When she checked my weekly ticket she noticed it was the last day of validity and without prompting offered to renew it. It may seem trivial but in my opinion its things like this that make a difference

I don't know if her name is on the receipt bit and email to customer services will follow (I wouldnt post her name here to save her blushes)
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inspector_blakey
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« Reply #1 on: December 06, 2011, 18:03:38 »
If you tell customer services the train you were on and the date they'll be able to figure out the staff member and pass on your thanks.
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BerkshireBugsy
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« Reply #2 on: December 06, 2011, 19:54:58 »
Quote from: inspector_blakey on December 06, 2011, 18:03:38
If you tell customer services the train you were on and the date they'll be able to figure out the staff member and pass on your thanks.

THanks for that and email dispatched. I hope the compliment makes it to the member of staff concerned!
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readytostart
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« Reply #3 on: December 07, 2011, 10:24:31 »
Quote from: BerkshireBugsy on December 06, 2011, 17:51:37
Suffice to say I have had better months commuting but on my journey home (1618 reigate to reading) came across the most helpful TM‡(resolve) I have met in years of travelling by train.

When she checked my weekly ticket she noticed it was the last day of validity and without prompting offered to renew it. It may seem trivial but in my opinion its things like this that make a difference

I don't know if her name is on the receipt bit and email to customer services will follow (I wouldnt post her name here to save her blushes)

All may not be as it seems! Last day of validity and after midday on a weekly season ticket is an ideal commission earner for guards! I do it myself if I have the time! Saves time for the passenger and is a nice bit of kerching for the guard. RPIs▸ (Revenue Protection Inspector (or Retail Price Index, depending on the context)) and the like do not get commission so are a lot less likely to offer.
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BerkshireBugsy
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« Reply #4 on: December 07, 2011, 10:49:13 »
Quote from: readytostart on December 07, 2011, 10:24:31
All may not be as it seems! Last day of validity and after midday on a weekly season ticket is an ideal commission earner for guards! I do it myself if I have the time! Saves time for the passenger and is a nice bit of kerching for the guard. RPIs▸ (Revenue Protection Inspector (or Retail Price Index, depending on the context)) and the like do not get commission so are a lot less likely to offer.

To be honest if she got some money for doing it good on her! It wasn't just what she did, it was the way she did it.

A smile goes a long way!
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